THIS is the LG&E (E-ON actually) billing change in regards to natural gas service that is in the notes section of my bill this month.
Changing the bill due date from 15 days from issue to 12 days is un-necessary and in bad faith for consumers. While I understand we all live in the world of a credit crisis, what appears to be an oncoming economic depression, and way too many bank bailouts...we do not need utilities to begin shaping billing policies under guidelines similar to what the banking and credit card industries have done for years...short statement to payment due date cycles to maximize profit from late fee assessments. 15 days is sufficient time to pay a bill, 12 days IS NOT.
E-ON offers no ability to receive notification of my amount due via email, text message, or voicemail....I travel extensively for work and this matters to me, as I am sure it does to many others. I might be gone for 10-12 days at a time and am unable to check my PO BOX for my bill....why should I have to pay a late charge of 5% that amounts to nothing but pure profit for E-ON?
E-ON recently announced its sponsorship of the Kentucky Derby Festival (KDF)...really? E-ON US is still a public company regulated by the PSC, right? Didn't E-ON just absorb massive costs from the two greatest storms in the history Kentucky? Didn't E-ON recently have its request for a rate increase (THANKFULLY) all but denied by the PSC? Yes, customers will be paying for the storm repairs over the next 5 years, that is understandable...but this billing change appears to constitute the profit that E-ON US will be using to fund all or part or all of its sponsorship of the KDF.
I love the Kentucky Derby Festival as much as the next Kentucky native, but I do not wish for my utility company to fund it.
E-ON should be forced to drop it's LG&E dba name....LG&E represented a fair company that served our community & it's employees well. E-ON represents a large conglomerate based in Europe that sees it's employees as expendable and does the minimum necessary to meet federal, state, and local standards...the 2 companies (in respect to the way they are run) are polar opposites.
FYI - I do not work for E-ON.
I urge consumers NOT ACCEPT THIS! Email the KY Public Service Commission (the regulatory agency of utility companies in Kentucky) at psc.consumer.inquiry@ky.gov to complain!
Like I said at dinner tonight, this is going to be DREADFUL for our business. We get a TON of LG&E bills each month (at least 75) and it takes my Asst Mgr at least two days to cull through before she passes them along to me. I post them for payment and then corporate office has to cut checks.
We conveniently get our bills at the end of the month when we're insanely busy. I'm pretty sure the due date will hit now before we even get rent so that'll be fun.
Posted by: Ally | March 05, 2009 at 11:54 PM
Anyone else have this ongoing problem w/ Low-Class Electric (LG&E)?
My original due date was set at around the 5th, and when I got my first bill six years ago, LG&E let me adjust it to around the 15th. This April, they informed me it would move back to the original date, around the 5th, which it did.
After I restructured my budget for their decisions and paid my next bill, on time as always, LG&E has now moved my due date up ANOTHER EIGHT DAYS!
It can only be 1 of 2 things: either a deceptive trade practice (due date bait & switch) to force a late fee out of me or to scare me into their own, new online billing svc, or it's complete incompetence. Either way, I've not heard back from LG&E, and I've complained to the PSC.
If this is happening to multiple people/businesses, LG&E should be severely punished for deceptive and predatory trade practices--this hurts people. I mean, why not pull everyone's due date from a lottery hopper on TV each month to make it exciting?
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